Refund Policy for Humaira Khan

At Humaira Khan, we strive to ensure our customers have a pleasant shopping experience with us. Our refund policy is designed to be transparent and customer-friendly. Please read the following terms carefully to understand how refunds are handled:

Eligibility for Refunds

Refunds are offered under the following circumstances: Damaged or Defective Products: If the item you received is damaged, defective, or significantly different from the description provided.

Order Cancellation: Refunds for cancellations will be processed only if the order is canceled within 24 hours of purchase or before it is dispatched.

Non-Delivery of Product: If we fail to deliver the product within the specified timeframe and the delay is not caused by factors beyond our control (e.g., natural disasters, courier issues, etc.).

Non-Refundable Situations

Unfortunately, we cannot offer refunds in the following cases:

Change of Mind: If you decide to return a product due to a change of mind after purchase or delivery.

Sale Items: Products sold during promotional events or on clearance are not eligible for refunds unless they are defective or damaged.

Incorrect Usage: Refunds are not applicable for products damaged due to mishandling or improper usage after delivery.
Refund Process

Initiating a Refund Request: To request a refund, contact our support team at +800 1823112084 within 7 days of receiving the product. Please provide your order ID, a detailed description of the issue, and photos or videos as proof, if applicable.

Verification: Once we receive your refund request, our quality control team will review it. If the claim is verified, the refund process will begin.

Refund Method: Refunds will be processed through the original payment method or via store credit, depending on the customer’s preference.

Processing Time: Refunds are usually processed within 7–14 business days after verification. The time taken may vary depending on the payment provider.
Returns and Exchanges
In case you are eligible for a refund but prefer an exchange, we are happy to accommodate your request, subject to product availability.

Contact Us

If you have any questions about our refund policy, please reach out to us at:

Email: info@humairakhan.com.bd
Phone: +800 1823112084
Address: House 100, Road 13C, Block E, Banani, Dhaka
We value your trust and aim to provide the best service possible. Thank you for shopping with Humaira Khan!